Back to FAQ

FAQ: Returns + Exchanges

What is your return/exchange policy?

In the unfortunate scenario that you need to return or exchange your order, here’s some helpful info to keep in mind:

  • Returns of unframed non-custom and non-vintage items are accepted within the first two weeks of receipt of order. 
  • All returned items must be in unused and unworn condition (when applicable) and returned in original packaging. 
  • Oxford Pennant will provide a pre-paid mailing label for returns. The cost of this return shipment ($9 flat-rate within the US) is the responsibility of the customer and will be omitted from refund (additional fees may apply for international returns). 
  • A refund or exchange will be processed upon receipt of return. 
  • All sales on frames, vintage items, and custom projects are final. 

Please contact for assistance with a return or exchange.

How do I process a return or exchange? 

We’re as bummed as you are that your order didn’t work. We can help process your return or exchange, just email us at

Still looking for answers? Contact us

Free Shipping
Add $NaN more for free shipping!
My Cart
Nothing in your cart yet!
Check out our Best Sellers
Add Ons