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FAQ: Returns + Exchanges

What is your return/exchange policy?

In the unfortunate scenario that you need to return or exchange your order, here’s some helpful info to keep in mind:

  • Returns of unframed non-custom and non-vintage items are accepted within the first two weeks of receipt of order. 
  • All returned items must be in unused and unworn condition (when applicable) and returned in original packaging. 
  • Oxford Pennant will provide a pre-paid mailing label for returns. The cost of this return shipment ($9 flat-rate within the US) is the responsibility of the customer and will be omitted from refund (additional fees may apply for international returns). 
  • A refund or exchange will be processed upon receipt of return. 
  • All sales on frames, vintage items, and custom projects are final. 

Please contact orders@oxfordpennant.com for assistance with a return or exchange.

How do I process a return or exchange? 

We’re as bummed as you are that your order didn’t work. We can help process your return or exchange, just email us at orders@oxfordpennant.com.

Still looking for answers? Contact us