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FAQ: Shipping

How long will my retail order take to ship?  Will I be notified?

We offer a variety of shipping options at checkout for our house products, which ship Monday through Friday. Orders that are placed using standard methods of shipping (or fee shipping) are sent within a week of purchase as long as the item is in stock. Orders received after 3 p.m. are not eligible for shipping until the following day. Expedited shipments placed after 3 p.m. on Fridays will not be shipped until the following Monday. 

We like to keep you in the loop, so you’ll receive a purchase confirmation email and a separate communication with tracking info once your order ships.

Custom orders are a completely different beast and vary greatly based on the project - from a couple of days to several weeks. If you’re interested in learning more about our customs process, check out our customs FAQ or shoot us a message.

What shipping options do you offer?

We have multiple shipping options for your order at checkout, including USPS, UPS and Flavorcloud, a third-party service for international shipments. If you qualify for free shipping, the order will be sent via USPS First Class Mail, which usually in about three (3) business days during low-volume times. Shipping in December? All bets are off. If you need it quickly, select a UPS shipping option.

Do you ship internationally? 

Of course! International shipping rates apply. More information is available at checkout.

I need it yesterday! Can I pay a rush fee? 

Shopping for a last-minute gift and need it fast? We do offer expedited shipping, but it’ll cost ya! How much, you ask? Send us a message and we’ll share options with you.

Why did only some of my items ship?

We do our best to send your full order in one shipment, but we know you’re as excited to receive your new pennants as we are to send them! In some cases, if an item is out of stock or backordered, we’ll ship the products we have in-stock first. Who doesn’t love getting more packages?

Still looking for answers? Contact us

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